- Children 2 & under are NOT PERMITTED into PG-13 and R Rated features at ANYTIME
- Everyone requires a ticket regardless of age.
- A Parent or Guardian MUST ACCOMPANY Minors under 17 to R rated movies
For tickets purchased at the box office, refunds will only be issued prior to the start of the movie showtime purchased and on the same day, including advance tickets. For tickets purchased through Phoenixmovies.net or the Mobile App, guests must contact the appropriate Phoenix Theatres Location before the scheduled movie showtime to request a refund all refund must be completed in person at the applicable location prior to the start of the movie showtime. In addition, tickets purchased through MovieTickets.com may be subject to a per-ticket Convenience Charge, which is non-refundable. There are no refunds after the printed showtime.
For tickets purchased on Fandango / MovieTickets.com please visit - www.fandango.com/help
For tickets purchased on Atom Tickets please visit - www.atomtickets.com/help
Outside Food Policy:
Please, NO OUTSIDE Food or Beverages Allowed
Lost and Found:
Phoenix Theatres is not responsible for lost, stolen, or recovered personal items. Please check around your seat for any personal belongings, before leaving the auditorium. For assistance, contact a staff member.
Personal Communication Devices:
In consideration of all our guests, Phoenix Theatres group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium.
No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Phoenix Theatres.
Soliciting or loitering at any Phoenix Theatres Location is not allowed.
All Phoenix Theatres Locations are smoke-free environments.