Theatre Policies

Age Policy
  • Children 2 & under are NOT PERMITTED into PG-13 and R Rated features at ANYTIME
  • Everyone requires a ticket regardless of age.
  • A Parent or Guardian MUST ACCOMPANY Minors under 17 to R rated movies
Refund Policy:

For tickets purchased at the box office, refunds will only be issued prior to the start of the movie showtime purchased and on the same day, including advance tickets. For tickets purchased through or the Mobile App, guests must contact the appropriate Phoenix Theatres Location before the scheduled movie showtime to request a refund. All refunds must be completed in person at the applicable location prior to the start of the movie showtime. In addition, tickets purchased through, the Phoenix Theatres mobile app, Fandango, AtomTickets, and will be subject to a per-ticket Convenience Charge, which is non-refundable. There are no refunds after the printed showtime.

For tickets purchased on Fandango / please visit -

For tickets purchased on Atom Tickets please visit -

Outside Food Policy:

Please, NO OUTSIDE Food or Beverages Allowed

Lost and Found:

Phoenix Theatres is not responsible for lost, stolen, or recovered personal items. Please check around your seat for any personal belongings, before leaving the auditorium. For assistance, contact a staff member.

Personal Communication Devices:

In consideration of all our guests, Phoenix Theatres group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium.

Film Theft:

No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Phoenix Theatres.

No Solicitation:

Soliciting or loitering at any Phoenix Theatres Location is not allowed.

No Smoking:

All Phoenix Theatres Locations are smoke-free environments.